100 reasons why : the 1959 experience
Trading Context
- In 1958 there was stiff competition, had Woolies had its day?
- Footfall had fallen despite rapid store openings - there were less customers
- Government instructed all shops to find ways of cutting prices
- New laws were forcing higher wages and shorter hours
- Most stores were looking quaint and old fashioned
What the Board did about it
- After a big debate they decided to celebrate the Golden Jubilee big-time
- Product and value focus with a huge advertising campaign (press and first TV)
- Store-wide signage and leaflets (but an economy drive to pay for all this)
- Extensive deep price cuts, in every department, especially low price food
- Replaced 800 stores' incandescent lighting with flourescent during 1959
The results from the annual report
- A spectacular 20% (yes twenty percent) increase in sales
- A £2m (18%) increase in net profit
- A £4m (33%) increase in adjusted profit
- Cash reserves increased by £2m despite increase capital spend
- A footfall recovery of epic proportions with almost 30% more visitors
The long-term impacts
- F. W. Woolworth stock moved to the second largest on the FTSE (after ICI)
- Sales and profits both rose by a further 10% in 1960-61
- The footfall won back was retained for the next five years
- Customer perception of value rose dramatically and the quality index rose too
- Flourescent lighting reduced energy costs and shrinkage
- TV advertising was "no longer needed" and was not used again until 1975
- Woolworths pioneered double-page spread press adverts to keep momentum
- The company received record press coverage of jubilee events in local press
- The new Woolworth House, aka "242" was given marble stairs top to bottom
- Store staff clubbed together to buy a "Cornucopia of Plenty" statue that they called Susie after "every common sales girl" as a thank you gift for the Board. (Now, be honest, you couldn't make number 50 up!)
Value and Selection at your friendly Woolworth Store (1959)

